Policies
Refund & Cancellation Policy
Effective October 21, 2026
Hardman LLC, doing business as Regenerative Organizations, wants every customer to be satisfied. This policy explains how refunds, cancellations and payment disputes work for our products and services.
We sell digital products only. Nothing is shipped, so there are no physical returns.
Digital products
Field guides, workbooks, assessments and other downloadable resources are delivered by email immediately after purchase.
- 14-day guarantee. If a file is faulty or won't open, you were charged twice, or the product is not what its description promised, email us within 14 days of purchase. We will send a working file or refund you in full.
- How refunds are paid. Approved refunds go back to your original payment method, usually within 5–10 business days, depending on your bank.
Courses
- Cancel at least 7 days before the start date: full refund.
- Cancel less than 7 days before the start date: you may transfer your place to a future session at no cost.
- If we cancel or reschedule a course, you may choose a full refund or a place in the new session.
Team kits, licenses, coaching and consulting
These are arranged directly with us. Refund and cancellation terms are set out in your written agreement or order confirmation before you pay.
How to request a refund or cancel
Email jhardman@regenerativeorganizations.com with your name, the email you used to purchase, the product and the reason. We reply within 2 business days.
Payment disputes
If something is wrong with a charge, please contact us first. We resolve most issues within a few days, which is faster than a dispute through your bank. If you do file a dispute, we will respond with the order details through our payment processor, Stripe or PayPal.
Discounts and promotions
Discount codes apply only to the products and dates stated when they are offered, cannot be combined unless stated, and have no cash value. Refunds on discounted purchases are for the amount actually paid.
Where we sell
Our digital products are available to customers worldwide, except where prohibited by applicable law, including U.S. sanctions and export regulations.
Contact us
Hardman LLC, a Florida limited liability company, doing business as Regenerative Organizations
jhardman@regenerativeorganizations.com
regenerativeorganizations.com/#contact